Queensland Vape Hub (referred to as “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services .
1. Information We Collect
We collect personal information that you voluntarily provide to us when you:
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Create an account on our website
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Place an order for products
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Contact us via WhatsApp or email for customer support
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Subscribe to our newsletter or marketing communications
The types of information we may collect include:
| Category | Examples |
|---|---|
| Identity Information | Full name, date of birth, age verification details |
| Contact Information | Email address, phone number, shipping address, billing address |
| Financial Information | Payment card details, transaction history |
| Account Information | Username, password, preferences, order history |
| Device & Usage Information | IP address, browser type, device information, browsing activity, cookies |
We may also collect information automatically through cookies and similar tracking technologies when you interact with our website .
2. How We Use Your Information
We use your personal information for the following purposes:
Order Processing & Delivery
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Processing and fulfilling your orders
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Arranging same-day delivery, shipping, or postal services
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Sending order confirmations and delivery updates
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Verifying your age to comply with legal requirements (we only sell to individuals 18 years and older)
Customer Service
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Responding to your inquiries via WhatsApp, email, or phone
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Handling returns, exchanges, and complaints
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Providing product recommendations and support
Marketing & Communications
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Sending promotional emails, special offers, and newsletters (you may opt out at any time)
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Personalising your shopping experience and recommending relevant products
Security & Fraud Prevention
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Verifying your identity to prevent fraud
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Monitoring for unauthorised or suspicious activity
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Complying with legal obligations and enforcing our terms of service
3. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with:
Service Providers
We engage trusted third-party service providers to help us operate our business, including:
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Payment processors to handle transactions securely
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Delivery and courier partners (e.g., Australia Post) to fulfil your orders
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Email marketing platforms to send you communications
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IT and hosting providers to maintain our website
These providers only have access to the information necessary to perform their services and are bound by confidentiality obligations .
Legal Compliance
We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of our business, customers, or others .
Business Transfers
In the event of a merger, acquisition, or sale of our business, your personal information may be transferred as part of the transaction, subject to the terms of this Privacy Policy .
4. Age Verification – Important Legal Requirement
Under Australian law, vaping products are regulated as therapeutic goods and can only be supplied to individuals 18 years and older .
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We are required to verify your age before processing your first order.
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You may be asked to provide photographic identification (e.g., driver’s licence, passport) to confirm your age.
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We will not sell or supply products to anyone under 18 years of age .
Note: As of 1 July 2024, the sale of non-therapeutic vaping products is prohibited in Australia, and all legal vaping products are only available through pharmacies . We operate in full compliance with current Australian regulations.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
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Enhance your browsing experience
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Remember your preferences and shopping cart items
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Analyse website traffic and usage patterns
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Deliver targeted advertising based on your interests
You can adjust your browser settings to reject cookies, but this may affect your ability to use certain features of our website .
6. Data Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, or loss. These measures include:
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Secure servers and encrypted data transmission
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Restricted access to personal information on a need-to-know basis
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Regular monitoring for security vulnerabilities
However, please be aware that no data transmission over the internet is completely secure. You share your information at your own risk, and we cannot guarantee absolute security .
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
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Access: Request a copy of the personal information we hold about you
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Correction: Request that we update or correct inaccurate information
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Deletion: Request that we delete your personal information (subject to legal retention requirements)
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Opt-Out: Unsubscribe from marketing communications at any time using the link in our emails
To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe as required by applicable law .
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information .
9. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or regulatory requirements. Any revisions will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically .
Queensland Vape Hub – Your Trusted Vape Store